Refund policy

If the product you order isn't quite right, that's totally cool. You can get a refund or arrange a replacement item, so long as you let us know within 14 days of receiving your item from us. Please note that personalised items are an exception to this - as they cannot be resold they are not eligible for return or refund.

Please send us an email to hello@handsandhearts.co, listing your name, order number and the product you wish to return. You don't need to wait for a reply before returning.

REFUNDS:

If you'd like to return your item for a refund, please post your goods back to us within 14 days including your name and order number and reason for return inside the package.

Returns Address : 
Hands & Hearts
158 Murray Road
London
W5 4DA

The goods must be unused and in perfect condition (ideally including the original packaging). If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.

EXCHANGES:

Please return the item to us with a note detailing what you would like to exchange your purchase for. Personalised items are not eligible for exchange.

The items must be sent back in perfect condition – unused, in saleable condition with their original packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

Returns Address : 
Hands & Hearts
158 Murray Road
London
W5 4DA

Once your return is received has been inspected, your exchange will be processed. As we create our products to order, it'll take a few days to get a new one made for you, so please allow 7 days from receipt of parcel to dispatch.